Included in our contract is the administration service provided by our central booking team at Northampton. All events are pre planned a year in advance and bookings are made approximately 2-3 weeks in advance of the due date. This includes location of the vehicles, direct liaison with the end user and written confirmation of events.
All of the events are reported by exception on a monthly basis. Monthly reporting enables us to obtain paperwork and give accurate confirmation of completed work. All vehicle records are held centrally.
All Stone Hardy locations have adapted to scan technology and service documentation is updated onto the contract system overnight. We are able to utilise not only our Stone Hardy engineers through all seven locations but also the 24-365 Ratcliff Network. |
