Stone Hardy is
committed to the search for excellence and the
total satisfaction of our customers' requirements.
We strive to be an efficient supplier and to offer
our customers a prompt, courteous and effective
service. We seek to deliver our services in a manner
that is not detrimental to the Environment or to
the Health and Safety of our staff, our customers,
and the general public both inside and outside
of our facilities.
The Company's objective of consistent high quality performance is met by mandatory adherence to procedures, staff training and encouraging employees to take personal responsibility, whilst ensuring the provision of adequate resources.
Stone Hardy's quality policy is based on the following principles:
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The Company is responsible for reviewing its service provision processes, identifying the potential for errors and taking the necessary action to eliminate them; ensuring that tasks are completed in the most cost effective and timely manner for the benefit of all our customers, large and small. |
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The Directors are charged with the provision of an ongoing staff training and development program so that the quality policy is understood, implemented and maintained at all levels within the Company. |
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To further ensure that the policy is successfully implemented, Stone Hardy staff members will be personally responsible for fully identifying customer requirements, and ensuring that the correct procedures are followed to meet those requirements. |
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All personnel are responsible for ensuring that when mistakes are made, they are recorded and rectified quickly, and are not repeated. |
Stone Hardy is certified BS EN
ISO 9001:2000 |
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